Character loss on upload

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    • #1

    I've lost two characters afterwards uploading to both a tek transmitter (while on valgeuro) and a cave driblet in aberration. I have successfully retrieved ane graphic symbol from aberration to valgeuro. Out of 3 characters losing two is beyond irritating. I don't know how to mitigate or avert it altogether. Anyone else having similar issues?

    I take likewise lost all associated tames and items in the transfer as well.:cursing: <X

    • #2

    This has been happening a lot to players on our cluster as well ever since a couple of updates ago (its always been an issue, just has only recently gotten really bad). I did a bunch of testing and was able to recreate it within 5 minutes every fourth dimension over the course of an 60 minutes. Here'south what I've found for your reference:

    1. The issue appears to be that the game is losing the connection between your PSN, XBOX, or Steam IDs and your actual graphic symbol. So even though its yet there, the game doesnt recognize it and thinks you lot need to create a new grapheme.

    i.a. When you lose the connection between the two, it seems the character is "lost" in the cloud somewhere and the game doesnt know where information technology is and thinks its on a different server. Fifty-fifty though information technology may be right in front of you if you manage to brand a new grapheme and become dorsum to your base of operations.

    2. This outcome takes two forms.

    two.a. The outset, is that after transferring from one map to another and so again after that and so log off, it will consistently lose the connection. And then consistently that information technology can be reproduced in vii minutes or less (depending on your distance from an obelisk when you spawn and the run time to get there)

    two.b. The second is when transferring, the disconnect happens mid transfer. This one I couldnt reproduce as consistently, and I've had mixed results with it. Sometimes the graphic symbol will still exist in the download window, sometimes it wont. If its not in the downloads, theres unfortunately no mode to get information technology back :(

    3. There seems to be a "workaround" that we recommend to our players that seems to prevent scenario 2.a. Its a pain, simply its better than losing your character.

    3.a Since the issue is with a "lagged" connectedness betwixt the server and your character data, if your character dies in-between transfers, it forces a "sync" to that server, which forces that connection. One time thats established, it should be safety to transfer. Obviously non guaranteed, only it seems to be helping on our servers.

    4. For the issue where the character is lost on upload, I unfortunately take not plant a fashion around that one. Like i said above, sometimes its in the downloads still when you log back in, other times its not. If its not, it is what it is.

    v. As a precaution, at that place'southward a couple options:

    5a. you can manually upload the dinos/items to the obelisks/drops so they are separate from your grapheme, and so that if y'all lose your character at least you still have your stuff, or you lot can kill your graphic symbol right before transferring then transfer to try and sync that fresh connection equally i mentioned above.

    All of the above is a pain, and I tried to reproduce it on an official server just I couldnt make information technology to the obelisk without beingness killed, and then I'm not sure if its official servers as well as unofficial or not. Hopefully this helps, and hopefully Wildcard is working on something for it...

    • #3

    My goodness that is a lot to assimilate! Simply I appreciate the info. I've been able to transfer one character so far, but have not been able to transfer a single tame. Information technology used to show me a timer in the drops, but now the items or tames simply get into the drop with no timer. It as well used to tell me something is existence uploaded, but now the item/tame just go into the ob like I'g moving inventory effectually. And the option for travel to another ark doesn't even exist, but upload survivor.

    I've but been back to ark for well-nigh a month at present then I'thou not in the know well-nigh the recent problems that may have popped upwardly.
    I actually wish I could alter my timezone stamp considering trying to practice a quick reset to save these things without going too far dorsum is a pain in the A!

    Is there any discussion on a gear up for this, or is neither nitrado or wildcard being forthcoming, let alone acknowledging information technology?

    • #4

    WC would have their own updates at there support site. As far as I know it still exists.

    Double check your CA settings.

    • #v

    WC would have their own updates at there support site. As far as I know it still exists.

    Double check your CA settings.

    Everything is open up equally I have two servers and 2 of my friends take their own. Looking into WC updates.

    • #6

    I can upload dinos and items with no issues atm.

    • #vii

    I know its probably the first affair that was checked, but only in case, take you lot double checked that the checkbox for CrossArk is selected to a higher place the Cluster ID? If that got deselected somehow it would disable cross-ark even if theres a cluster id, and its easy enough to overlook

    • #8

    Every bit of you lot writing that it was checked and has been. I play on both pc and xbox.

    • #nine

    I tin upload dinos and items with no issues atm.

    I know its probably the first affair that was checked, but but in case, have you lot double checked that the checkbox for CrossArk is selected above the Cluster ID? If that got deselected somehow it would disable cross-ark even if theres a cluster id, and its easy enough to overlook

    Basically when I endeavor to upload a tame, I get no timer, in that location is no loading window that pops up. The animal goes in and the timer looks like --:--:--. In fact, it no longer says transfer to a different ark, just upload survivor. Even items no longer get a timer.

    • #10

    Small update: I turned crossark off so sick play on my xbox alone now. But I did another thing on a distraction and I'm thinking it is what has shown some promise.

    I've been signing in with my girlfriends controller which signs into her account outset, then I'd swap to my business relationship and play (Both accounts are still signed in). Since I've been doing this, my map hasn't been saving ingame (On xbox, not pc. Pc map was fine). I'd have to rediscover everything. Yet, on my pc it was fine. So I was thinking the two accounts were clashing, and since my pc only had one active, I idea information technology might be this causing some issue.

    So I sign her off, use my ain controller and was able to transfer some items from Valgeurro to Ragnarock successfully. I'chiliad gonna test more after piece of work, only it went as it should have on those transfer and so I'yard optimistic.